Terms and conditions

Terms and conditions

Sale and delivery
In the following you will find important information regarding the online booking trough our online booking service. You can read about how we treat your submitted information, how you will receive your bill and contract for your purchased product.

Payment
All prices displayed on the Løkken Klit Camping & Cottage Village website and the online booking system are in Danish Kroner (DKK) including VAT, as well as all charges unless something different is stated.
The payment can be made with the following credit cards: Dankort, VisaDankort, VISA, MasterCard, Diners and American Express. An extra fee will be charged when using foreign credit cards

General information about online shopping
You can feel safe when booking through our online booking system. As a consumer you are protected against fraud and abuse of your credit card on the internet, therefore there is no excess if an abuse of your credit card should happen. For further information www.betaling.dk and www.fdih.dk

Shipping and delivery
When booking and paying for a cottage, tent, pitch or caravan you will receive a contract from Løkken Klit Camping & Cottage Village where the accounting for you booking will be listed. The contract can be printed from the website and we also send you a copy by email, if you have submitted a correct email. Delivery of the ordered product starts when arriving at Løkken Klit Camping & Cottage Village at the arrival day (and ends at the day of checkout). Both of these dates are stated in the mentioned contract.

Cancellation and refund
You can cancel your booking the following ways:

  • Cancelation up to 30 days before arrival will result in a refund of the whole amount deducted an administration fee of DKK 400,-. An administration fee of DKK 1000,- applies to bookings of rental caravans and cottages
  • Cancelation between 30 – 7 days before arrival will result in a refund of 50% of the amount.
  • Cancelation later than 7 days before arrival will result in no refund.

Paid booking deposits will not be refunded if guests fail to show up.

Recording of personal information
Løkken Klit Camping & Cottage Village will register your name, your address, your email address as well as further information supplied during the booking process in our customer database. The information will not be passed to third parties, but Løkken Klit Camping & Cottage Village saves the information for five years.

Løkken Klit Camping & Cottage Village is using server-side cookies and an encrypted internet connection for safe payment and data handling of your supplied information.

Complain processing
If you for whatever reason not have received a contract, which confirms your booking and neither have received an error message from the booking system then you can contact us by using the following information:

Løkken Klit Camping & Cottage Village

Jørgen Jensensvej 2
DK-9480 Løkken
Telephone: +45 9899 1434
E-mail: info@loekkenklit.dk
VAT No.: 29427526

Complaints about the booking process, the booking itself or the product (the stay at Løkken Klit Camping & Cottage Village) has to filed within a reasonable time after you have discovered the problem/error or should have discovered it by normal review of the contract. One year after receipt of the product (the stay at Løkken Klit Camping & Cottage Village) ends the right for complains according to sales law § 83 paragraph 1, unless something different is agreed upon reservation.

When Løkken Klit Camping & Cottage Village receives you complaint, we will treat it as fast as possible. Løkken Klit Camping & Cottage Village will decide if the received product has to be refunded, exchanged or a discount will be given.

Business information
Løkken Klit Camping & Cottage Village

Jørgen Jensensvej 2
DK-9480 Løkken
Telephone: +45 9899 1434
E-mail: info@loekkenklit.dk
VAT No.: 29427526

Disabled facilities

Disabled facilities

At Løkken Klit Camping & Cottage Village we have one handicap bathroom in building 5 which is located close to the water park.

Service buildings number 10 and 12 are easily accessible for wheel chair users as well as all roads and paths are well paved.

For access to water park please contact reception.

Our Superior Cottage are the biggest and wheelchair friendly. We recommend that you contact us by T: +45 9899 1434 or E: info@loekkenklit.dk before booking.

Elite Camp

Elite Camp

Løkken Klit Camping & Cottage Village is a proud member of Elite Camp

Elite Camp is a group of campsites in Denmark. As a group and individually, Elite Camp is a place for campers who appreciate good quality at reasonable prices.

Elite Camps has to offer a certain standard within location, environment, service buildings, cleaning, service, maintenance and activities.

Elite Camps focus points

Din ferie hos ELITE CAMP er med andre ord i trygge rammer.

FAQ

FAQ

Find answers


Pets allowed?
Pets are allowed in cottages and at the campsite

BBQ by the cottages?
Allowed. At reception you can borrow a BBQ

Do we bring our own linen and towels?
Yes but linen and towels can also be rented in reception for DKK 75,- per person.

Check in and check out?
Cottages – Check in from 14:00 and checkout at 10:00

Pitches – Check in and check out at 12:00.

How far to the beach?
Approximately 900 meters by foot. 2 kilometers by car.

How far to Løkken?

2 km. Bike path all the way or walk all the way along the beach.

Is the campsite open all year?
Yes it is possible to camp all year round but eatery, shop and water park is closed during the winter.

We have forgotten some items at the campsite – What do we do?
 Please call +45 9899 1434

Any age requirements in the water park?
Yes children under the age of 12 must be accompanied by an adult

Do you offer Wi-Fi?
Yes we offer Wi-Fi and free of charge.

I cannot find answers to my questions?
Please do not hesitate to contact us by phone + 45 9899 1434 or email info@loekkenklit.dk with further questions.

Check in and checkout

Check in and checkout

CAMPING
  • Check in from 12:00
    • Checkout before 12:00
Cottages
  • Check in from 14:00
    • Checkout before 10:00

Late checkout (upon availability) at 12:00 can be acquired for DKK 200,-

Please clean and tidy the cottages before departure. Professional cleaning can be acquired for DKK 495,-

If you arrive after opening hours we will prepare a welcoming package with keys and information.

Wi-Fi

Wi-Fi

Løkken Klit Camping & Cottage Village offer free Wi-Fi within the campsite.

We continuously work on the quality of the Wi-Fi but many factors apply to the quality of the signal:

  • Trees especially in wet and windy conditions, buildings, caravans, weakens the signal

Often you will be able to pick up a signal outside, but maybe not in your caravan.

Within service buildings routers have been installed and within these you will find good and stabile network.

Defibrillator

Defibrillator

A defibrillator save lives and one is placed outside the reception building so it is accessible 24/7 and easy to find.

Dogs

Dogs

Pets are welcome in most forms of accommodation; tent, some rental caravans and cottages. Very close by Nybæk Plantation offers a fenced area just for dogs.

Dog’s bathroom
By service building 13 we have established a dog bathroom with shower and bathtub.

Dogs always have to leashed at all times and are not allowed in the water park.

Camping Key Europe

Camping Key Europe

Staying at Løkken Klit Camping & Cottage Village requires a valid Camping Key Europe due to our membership of the Danish Camping Board. The Camping Key is priced DKK 110,- and is valid during the calendar year. We issue the Camping Keys and it can all be taken care of during check in.

The Danish Camping Board acts as a link between owner organizations, user organizations and the authorities.

The Danish Camping Board approves, classifies and monitors campsites in Denmark – 447 altogether.

Based on the Camping Board’s classification system, campsites are given a star rating, and the standard of campsites is monitored at least once each year by the Danish Camping Board’s consultants.

This is the Danish Camping Board’s guarantee that the campsites fulfill the requirements associated with the star rating given.

Map

Map

Download MAP.

pladskort-loekkenklit-camping-tekst-2013